NetWall Security Subscriptions
Clavister delivers several security services to empower the NetWall appliance portfolio. You can easily optimize the protection capabilities of your NetWall appliance with one of these security bundles.
Basics
 | Technical Support (during office hours 8:00 – 17:00 CET) |
| Hardware Replacement (for hardware appliances) |
| Centralized Management (Clavister InControl & InCenter Cloud) |
| Software Updates (New features and maintenance) |
| Clavister OneConnect |
Essentials
| Basics Features + |
| Geo-blocking |
| High Availability |
| Application Visibility & Control |
| Device Intelligence |
Enhanced
| Essentials Features + |
| Antivirus Scanning |
| Intrusion Prevention |
| IP Reputation |
| Web Content Filtering |
| DoS Protection |
| Botnet blocking |
| Reverse Proxy |
Premium
| Enhanced Features + |
| SSL Inspection Using NetEye Virtual Edition for free Hardware at cost |
An active Clavister Subscriptions is mandatory for the operation of Clavister NetWall and ensures that your Next-Generation Firewall operates at its peak performance and with best possible protection for your network. The Clavister Subscriptions are available in four different versions giving you the option to choose the one that fits your needs and requirements best and are available in 1, 12, 36 or 60 months service plans.
About the License and Subscription Management
The easiest way to take control over your licenses is to log in to My Clavister and visit the Licenses section. Here you have a complete overview of all your registered products, licenses and services. You can search for licenses and register new licenses.
About the Hardware Warranty and Hardware Replacements
For customers with hardware products, Clavister Security Subscription offers a number of services aimed at keeping your Clavister solution fully operational at all times and minimize any unplanned downtime.
Standard Hardware Warranty
All physical Clavister products feature a standard two (2) year return-and-repair return material authorization (RMA) warranty service. The Clavister Standard Hardware Warranty asserts that the hardware components will be free from defects in material and workmanship when used in accordance with the applicable user documentation. The warranty period starts with the earliest date of either the date when the product is registered or ninety (90) days after shipment from Clavister.
Hardware Replacement
Clavister Subscriptions also include a hardware replacement service, to give you the best possible protection and with the fastest delivery of replacement hardware or spare parts. In the event of a hardware problem, and confirmed by Clavister, an equivalent product or spare part is shipped to your designated location the next business day.
Return Material Authorization (RMA)
To obtain warranty service for your Clavister hardware you must first obtain a valid Return Material Authorization (RMA) number. Log in to My Clavister and visit the Help Desk section. Here you can request an RMA number by completing the New RMA Ticket form. Follow the instructions that you receive with your RMA number on how to return your product.
Cold Stand-by (CSB)
To reach higher SLA levels Clavister offers Cold Stand-By (CSB) appliances for on-site replacement in case of hardware failure. By investing in a Cold Stand-By appliance on-site you do not have to wait for the replacement unit as part of the regular Hardware Replacement procedure. In case of a hardware failure, follow the simple steps in the MyClavister portal to transfer the license from the broken unit to the CSB unit.
About the Technical Support Service
Buying a Clavister network security solution means more than just a product delivery. To ensure that you get the best out of your Clavister solution, we have included the support from our award-winning technical support organization in all Clavister Subscriptions. Our team of certified technical support engineers offer support during office hours (CET)* in selected regional languages, including:
 |  |
| English | Swedish |
Contacting our Technical Support team is easy:
Visit My Clavister and access the Help Desk section. Here you can manage your current support tickets and create new support and RMA tickets.
* office hours: 8:00 – 17:00 CET
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